Chatbot Conversation Designer

You’ll design and optimize AI + human-powered chatbots that support and convert millions of customers. This role blends creativity, technical skills, and data-driven decision-making to improve conversational experiences across e-commerce and customer support.

Responsibilities:

• Design and optimize chatbot conversation flows for engagement, support, and conversion.
• Write compelling, brand-aligned conversation copy.
• Analyze chatbot transcripts and performance to propose improvements.
• Apply NLP/LLM tools and prompt engineering to enhance scalability and quality.
• Localize chatbots for international audiences in partnership with global teams.
• Collaborate with analytics to measure impact and performance.
• Conduct QA testing (functional, linguistic, regression).
• Lead or contribute to special projects, e.g., bot consolidation or new launches.

Requirements:

• 2+ years designing, launching, and maintaining chatbots or conversational AI solutions.
• Familiarity with NLP platforms (Dialogflow, Watson, etc.).
• Working knowledge of Python, HTML, or JavaScript.
• Data fluency with performance analysis tools (Excel, PowerBI, etc.).
• Experience with LLMs and prompt engineering is a plus.
• Agile experience and familiarity with tools like Asana, Azure Boards, Figma, LucidChart.
• Excellent attention to detail, organization, and project management.
• Thrives in fast-paced, collaborative, iterative environments.

Bonus:

• Experience with ChatScript or other chatbot scripting languages.
• Experience localizing bots for global audiences.
• Background in marketplaces, e-commerce, or customer experience teams.
• Ability to independently lead QA and post-launch analysis.

Why It’s Exciting:

• Shape the future of AI-human interaction at scale.
• Solve challenging conversational design problems with a smart, collaborative team.

Remote Restrictions: Must be based in one of the 17 listed U.S. states.

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