Content Designer

PointClickCare is a leading healthcare technology company with a mission to help providers deliver outstanding care. Our platform supports more than 30,000 organizations across long-term, post-acute, and senior care, powered by the industry’s largest dataset and a network of 400+ partners.

We’re proud to reinvest heavily in R&D, enabling our teams to innovate and build solutions that make a real impact on millions of lives. Recognized by Forbes and awarded for our strong company culture, we foster an environment where employees can grow, experiment, and help shape the future of healthcare.

AI plays a key role in how we work: from creativity and collaboration to improving productivity and decision-making. We integrate AI into our workflows to enhance outcomes and ensure every team member has the tools to maximize their impact.

The Role

We’re seeking a Content Designer to join our UX team and create clear, consistent, and user-focused product content. This role blends UX writing, instructional content, and AI-assisted design to deliver experiences that help providers feel confident using our products.

You’ll work closely with designers, engineers, and product leaders across the full design process—from content strategy and prototyping to writing and refining in-product copy. You’ll also contribute to conversational design flows and explore ways to apply AI as a design partner.

Key Responsibilities

• Design content that simplifies complex processes and meets user needs
• Structure and manage content for reuse across multiple platforms, personas, and markets
• Partner with cross-functional teams to align on goals and deliver solutions
• Conduct content prototyping, usability testing, and iteration based on user insights
• Apply agile practices while balancing speed and rigor in research and writing
• Use analytics and feedback to inform content decisions and measure impact
• Leverage AI tools for ideation, prototyping, and refining user-centered content
• Create simple conversational flows for accessible, natural user interactions

What You’ll Bring

• Background in content design, UX writing, technical communication, or journalism
• Experience creating product content and structuring content for different audiences
• Familiarity with user-centered design practices
• Experience with AI-assisted design tools and conversational design basics
• Previous work in agile environments with multidisciplinary teams
• Strong communication and presentation skills, comfortable working independently or collaboratively
• Bonus: Experience with Paligo, Pendo, Jira, Figma, Power BI, Smartsheet, or in the healthcare/EHR domain

What We Offer

• Contract role: 15 months, 35–40 hours per week
• Pay range: $45–$60/hour (U.S. base rate)
• Remote-first, with occasional travel to Mississauga or Salt Lake City for onboarding, team events, or annual meetings

Inclusion & Accessibility

PointClickCare is committed to creating a diverse, inclusive, and accessible workplace. We encourage applications from people of all backgrounds, including those with disabilities. Accommodations are available throughout the hiring process—please reach out to recruitment@pointclickcare.com if you need support.

Note: We are unable to provide work visa sponsorship at this time.

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