Conversational AI UX Writer

Maven Clinic is hiring a Conversational AI UX Writer to help define how its digital healthcare platform and AI-powered assistants communicate with members.

This remote, part-time contract opportunity is designed for an experienced UX writer who combines strong product content expertise with practical knowledge of conversational AI and large language models (LLMs).

You'll play a central role in shaping the language, personality, and interaction patterns of Maven's AI agents while ensuring that every interaction remains clear, supportive, clinically appropriate, and aligned with the company's brand.

Beyond conversational AI, you'll develop and improve UX copy throughout Maven's digital products, including care plans, onboarding experiences, navigation, educational content, and AI-related disclosures.

Working directly with engineering, clinical, product, and design teams, you'll help translate complex requirements into accessible, human-centered experiences.

The initial contract is expected to last three months, with the possibility of an extension depending on business requirements and mutual fit.

Key Responsibilities

Conversational AI, Voice & Tone

• Establish and refine voice and tone principles for Maven's AI-powered assistants.

• Evaluate real AI conversations to identify opportunities for clearer, more empathetic, and more accessible communication.

• Assess language complexity, emotional sensitivity, word choice, and consistency across AI-generated responses.

• Develop conversational guidelines that reflect Maven's brand while accounting for the capabilities and limitations of LLM technology.

• Collaborate with engineering and clinical teams to identify effective and ineffective conversational patterns.

• Translate findings from conversation reviews into actionable recommendations for improving AI prompts and evaluation processes.

• Recommend structures for AI responses, including when to provide options, ask follow-up questions, or direct users toward additional support.

• Consolidate feedback from clinical, product, engineering, and brand stakeholders into consistent language recommendations.

• Help define appropriate boundaries for AI interactions, particularly when responses should be deferred or escalated.

UX Writing & Product Content

• Write and refine interface copy across Maven's digital healthcare platform.

• Create clear, supportive language for care plans, AI assistant introductions, and onboarding experiences.

• Improve navigation labels, calls to action, empty states, error messages, and in-product educational content.

• Help explain AI functionality to users, including its benefits, limitations, and appropriate applications.

• Develop understandable disclaimers and expectation-setting language for AI-supported healthcare experiences.

• Balance clinical accuracy, regulatory considerations, and accessibility with an approachable brand voice.

• Collaborate with product designers to ensure copy supports visual hierarchy, usability, and design system standards.

• Contribute to naming strategies for products, features, programs, and AI agents.

Cross-Functional Collaboration

• Partner with engineers, clinicians, product managers, designers, and content specialists.

• Collaborate with legal and compliance teams to align product language with applicable requirements.

• Participate in weekly team meetings and additional brainstorming sessions as needed.

• Document voice and tone principles, conversational patterns, naming decisions, and research findings.

• Communicate content changes and recommendations clearly so teams can maintain consistency.

• Independently manage deliverables and priorities within a part-time schedule.

Requirements

Professional Experience

• At least 5 years of experience in UX writing, product copywriting, or a closely related discipline.

• Direct experience working with conversational AI, virtual assistants, or LLM-powered products.

• A strong online portfolio demonstrating relevant UX writing and conversational product work.

• Understanding of how AI assistants are developed, evaluated, and improved.

• Experience analyzing AI conversations or user feedback and converting findings into practical product recommendations.

UX Writing & Conversation Design Skills

• Exceptional writing, editing, and content strategy capabilities.

• Ability to adapt language to different emotional contexts, reading levels, and user needs.

• Experience developing, applying, or evolving brand voice and tone guidelines.

• Strong understanding of conversational interaction patterns and human-centered communication.

• Ability to explain complex or sensitive information clearly without sacrificing accuracy.

• Experience naming products, features, or programs using a structured evaluation process.

• Strong judgment when determining whether an AI assistant should respond, defer, or escalate.

Collaboration & Independent Working

• Ability to synthesize feedback from engineering, clinical, compliance, product, and design stakeholders.

• Confidence presenting content recommendations and explaining the reasoning behind them.

• Strong organizational and documentation skills.

• Ability to work independently, prioritize deliverables, and communicate progress effectively.

• Availability for approximately 20 hours per week, including scheduled meetings.

Preferred Qualifications

• Experience in digital health, healthcare technology, or clinical AI products.

• Previous collaboration with medical professionals and healthcare compliance teams.

• Familiarity with sensitive healthcare communication and patient-facing digital experiences.

• Experience evaluating conversational AI responses through structured review processes.

• Background working with complex content systems or regulated digital products.

Compensation & Contract Details

Hourly Rate: $90–$100

Weekly Commitment: Approximately 20 hours

Initial Contract Duration: 3 months

Extension Potential: Possible, depending on business needs and mutual fit

Location: Remote – United States

Work Authorization: Active US work authorization required

Compensation will depend on the candidate's experience, qualifications, and relevant skills.

Based on the stated hourly rate and working schedule, estimated earnings would be approximately $1,800–$2,000 per week before taxes.

Expected Deliverables

The successful candidate will contribute to:

• A documented voice and tone framework defining how Maven's AI assistants communicate.

• Structured recommendations based on reviews of AI-generated conversations.

• Guidance for AI education, disclaimers, and user expectations.

• Final UX copy for assigned product experiences.

• Reusable documentation covering conversational patterns, language principles, and naming decisions.

Benefits Note: Maven Clinic's advertised employee benefits, including health coverage, paid parental leave, retirement matching, and professional development allowances, are intended for eligible full-time employees. Contract workers are not eligible for those benefits under the company's stated policy.

Why Join Maven Clinic?

Shape Healthcare AI Experiences

Contribute to conversational AI experiences designed to help people navigate important healthcare information and decisions.

Influence Product Language

Take ownership of voice, tone, and conversational content decisions across AI assistants and digital healthcare experiences.

Collaborate Across Disciplines

Work alongside specialists in engineering, clinical care, product development, UX design, and content strategy.

Combine AI Innovation with Human-Centered Design

Help make AI-powered healthcare interactions more understandable, trustworthy, and appropriately sensitive to users' needs.

Flexible Remote Opportunity

Work remotely on a part-time contract with the possibility of extending the initial engagement.

About Maven Clinic

Maven Clinic is a virtual healthcare company focused on improving access to care for women and families.

Founded in 2014, the company offers digital healthcare services covering fertility, pregnancy, parenting, pediatrics, menopause, and other areas of women's health.

Through partnerships with employers and health plans, Maven provides healthcare programs to organizations and their members. Its consumer platform also offers access to virtual care across more than 30 specialties.

The company has raised more than $425 million in funding and has received recognition from organizations including TIME, CNBC, Fast Company, and Fortune.

Maven's mission is to make healthcare more accessible, effective, and supportive throughout different stages of life.

Recommended Learning: AI Product Design Certification by Designlab

As artificial intelligence becomes more deeply integrated into digital products, UX professionals increasingly need the skills to design AI-powered experiences that are intuitive, trustworthy, and human-centered.

Designlab's AI Product Design Certification offers a comprehensive learning path for experienced designers looking to expand their expertise in AI-driven product development.

The program combines three specialized courses—AI for UX Design, AI Prototyping Camp, and Designing AI Products—with a practical capstone project supported by mentorship.

For UX writers, conversation designers, and product designers interested in AI-powered experiences, the certification provides an opportunity to develop skills in AI interaction design, prototyping, and responsible product development.

Explore the AI Product Design Certification

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