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Ro is a direct-to-patient healthcare company transforming how people access and manage their health. Through its fully integrated telehealth, lab, and pharmacy platform, Ro delivers a seamless experience from diagnosis to ongoing care. Since launching in 2017, the company has supported millions of patients across all 50 U.S. states — including those in 98% of primary care deserts.
Ro has been recognized as one of Fortune’s Best Workplaces in New York and in Health Care (2021–2024), a CNBC Disruptor 50 company, and a Best Workplace for Parents (2021–2023).
Role Overview
Ro is seeking a Senior Product Designer to help shape and refine the internal tools that power patient care. You’ll focus on designing intuitive, efficient experiences for healthcare providers using Ro’s electronic medical record (EMR) system — the backbone of its telehealth platform.
This role requires a designer who’s comfortable solving complex problems, collaborating across disciplines, and applying user-centered design principles to streamline clinical workflows. You’ll partner closely with product managers, engineers, clinicians, and data teams to deliver high-quality, accessible, and scalable design solutions.
Responsibilities
- Lead end-to-end design work, from concept and research to final implementation.
- Translate business needs and user insights into clear, elegant, and functional designs.
- Raise the design quality bar across internal products through collaboration and craftsmanship.
- Create user flows, wireframes, prototypes, and visual designs backed by user research.
- Present design decisions and rationale to stakeholders, guiding teams through your process.
- Contribute to and evolve Ro’s internal design system to ensure visual and UX consistency.
- Use data and research findings to inform design decisions and iterate based on feedback.
What You’ll Bring
- 5+ years of experience designing end-to-end digital products.
- Proven track record designing for complex internal systems (e.g., EMRs, enterprise tools, or financial dashboards).
- Strong understanding of design systems and scalable design patterns.
- Ability to think strategically while maintaining attention to design details.
- Experience working cross-functionally with engineering, product, and business teams.
- Excellent communication, storytelling, and presentation skills.
- Experience conducting or applying user research and usability testing.
- Curiosity, adaptability, and a commitment to continuous learning.
Benefits
- Comprehensive health, dental, and vision insurance (plus One Medical membership).
- Healthcare and Dependent Care FSA.
- 401(k) with company match.
- Flexible PTO and paid parental leave.
- Fertility, wellbeing, and professional growth benefits.
- Pet insurance and student loan support.
- Access to virtual wellness, fitness, and mental health resources.
Salary range: $167,900 – $195,000 USD (depending on experience and location), plus equity and benefits.
Work Setup
Ro offers a remote-first structure within the United States.
- Employees in the New York tri-state area collaborate in person at HQ on Tuesdays and Thursdays.
- Team members outside the area participate in periodic in-person team gatherings throughout the year.
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