Senior UX Researcher

SOVRA develops technology that helps public-sector organizations manage procurement more efficiently, transparently, and effectively.

Its platform supports more than 7,000 government agencies and over one million suppliers across North America, helping public institutions manage purchasing processes while meeting complex compliance requirements.

As SOVRA develops its AI-native platform, user research plays an increasingly important role in shaping products that serve government buyers, procurement professionals, and suppliers.

About the Role

SOVRA is looking for a Senior UX Researcher to establish and lead a continuous research practice across its procurement products.

This position combines hands-on research with strategic responsibility. You'll develop research processes, recruit participants, conduct studies, and build a searchable library of insights that product teams can use to make better decisions.

You'll work closely with Product, Design, Customer Experience, and Data teams, ensuring that product improvements reflect real user needs and measurable outcomes.

The role also involves researching how users understand, verify, and interact with AI-powered features.

Key Responsibilities

• Develop quarterly UX research plans aligned with product priorities and roadmap decisions.
• Establish research operations, including recruitment, consent procedures, study templates, and an accessible insights repository.
• Lead qualitative and quantitative studies, including interviews, contextual inquiry, usability testing, surveys, and journey mapping.
• Maintain regular contact with government buyers, procurement teams, and suppliers.
• Combine user research findings with behavioral analytics to evaluate product experiences.
• Present actionable insights to product leaders and executives, helping teams translate evidence into design and roadmap decisions.
• Facilitate research workshops and collaborative design sessions.
• Mentor designers, product managers, and researchers in effective research methods.
• Include participants with disabilities and assistive technology users in research, supporting WCAG 2.2 AA and ADA accessibility goals.
• Investigate user trust, oversight, and error correction in AI-powered procurement workflows.
• Apply AI tools to research synthesis and analysis while protecting participant privacy and validating findings.

Requirements

• 7+ years of UX research experience in enterprise SaaS or complex B2B environments.
• Experience establishing or formalizing research practices, including participant recruitment and research repositories.
• Background in regulated or compliance-intensive industries such as government technology, healthcare, or financial services.
• Strong knowledge of qualitative and quantitative research methodologies.
• Demonstrated ability to influence product decisions through research findings.
• Experience mentoring researchers or improving research practices across teams.
• Practical experience using AI tools in research, with an understanding of accuracy, bias, and data privacy.
• Strong communication, stakeholder management, and analytical skills.
• Bachelor's degree or equivalent professional experience.
• Authorization to work in the United States without visa sponsorship.

Nice to Have

• Research experience involving government agencies, public procurement, ERP, or financial systems.
• Experience conducting accessibility studies with people with disabilities or assistive technology.
• Familiarity with research platforms such as Dovetail or Gong.
• Experience using product analytics tools such as PostHog.

What Success Looks Like

During your first three months, you'll establish a regular research cadence, introduce an insights library, and contribute findings that influence at least one product or roadmap decision.

Within six months, you'll have a quarterly research agenda, ongoing engagement with buyers and suppliers, and an accessibility research plan.

By the end of your first year, research should play a visible role in product strategy, design decisions, and launch readiness, with product teams increasingly capable of conducting effective research themselves.

Benefits & Working Conditions

SOVRA offers:

• Comprehensive health and medical coverage
• Paid time off
• Structured professional learning and development
• Paid parental leave
• Remote working within the United States

Travel requirement: Approximately 20% within North America for customer visits, research sessions, planning meetings, and industry events.

The interview process consists of three conversations with Talent Acquisition, senior Product leadership, and members of the UX/UI Design team.

The Future of UX Research in AI-Powered Products

AI is changing both how researchers analyze user behavior and how people interact with digital products.

For UX professionals interested in exploring the product-design side of these changes, Designlab's AI Product Design Certification (Affiliate link) introduces practical approaches to designing AI-powered experiences.

While it isn't a dedicated UX Research certification, it may be useful for researchers who want to better understand the AI features they're evaluating.

Independent educational recommendation. UX Remote Talent may earn a commission through affiliate links.