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Fleetio is a modern software platform helping thousands of organizations around the world manage their fleet operations. We’re at the forefront of transportation technology — a rapidly growing industry where innovation moves fast. Backed by $450M in Series D funding (June 2025), we’re scaling quickly and proud to be a founding member of the Rails Foundation.
At Fleetio, design and user experience are part of our DNA. We believe “Design is an important part of everything we do.”
The Role
We’re looking for a Senior UX Researcher to join our growing research practice and help shape product decisions through actionable insights. You’ll lead end-to-end research initiatives, collaborate across teams, and strengthen empathy for users across the organization.
If you enjoy uncovering deep user insights, working on complex B2B workflows, and influencing strategy through evidence — you’ll thrive here.
What You’ll Do
- Lead and deliver impactful UX research using qualitative and quantitative methods (interviews, usability testing, surveys, ethnography, etc.).
- Partner with Product, Design, and Engineering teams to inform roadmaps and ensure our solutions solve real problems.
- Develop and maintain foundational research assets like personas, journey maps, and JTBD frameworks.
- Contribute to improving our research standards, tools, and shared knowledge base.
- Communicate insights effectively across the organization to drive empathy and informed decision-making.
- Mentor designers and product managers on best practices in UX research.
What You’ll Bring
- 5+ years of UX research experience, ideally in a B2B SaaS environment.
- Expertise in both generative and evaluative research methods.
- Strong collaboration skills with cross-functional teams.
- Excellent communication and storytelling abilities — you make insights stick.
- Familiarity with tools like Sprig, HeyMarvin, Lyssna, or similar.
- Strong organization and prioritization in a fast-paced environment.
- (Bonus) Experience in transportation, logistics, or operations software.
Benefits
- Multiple health, dental, and vision coverage options
- Incentive stock options
- 401(k) with 4% match
- 4 weeks PTO + 14 holidays
- Paid parental leave (12 weeks birthing / 4 weeks non-birthing)
- FSA & HSA options
- Professional development and wellbeing funds
- Community service fund
- Mac laptop + home office equipment stipend
- Monthly catered lunches and stocked kitchen (for onsite staff)
- Remote-friendly since 2012
Fleetio is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for everyone.
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