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Join Thumbtack, a platform helping millions of homeowners across the U.S. find local professionals for repairs, maintenance, and improvements. As a Senior UX Researcher on the New Hiring Experiences team, you’ll lead strategic, mixed-method research in ambiguous product spaces to shape the future of home services.
What You’ll Do:
- Lead fast-paced research to guide product strategy and MVP development
- Drive clarity in early-stage, 0-to-1 product efforts
- Collaborate with design, product, data science & engineering
- Advocate for both sides of the marketplace — customers and service pros
What They’re Looking For:
- 8–10+ years of UX research experience
- Strong qualitative background (mixed methods a plus)
- Strategic thinker and excellent storyteller
- Hands-on with tools like UserTesting, Qualtrics, or Dscout
- Degree in HCI, Psychology, Anthropology — or equivalent experience
Why Thumbtack?
Tight-knit research team. Fast-moving product org. High-impact, mission-driven work. Remote-first. DEI-driven workplace.
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