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About Twilio
Twilio is a remote-first company shaping the future of communications by empowering millions of developers to create personalized customer experiences globally. They emphasize diversity, inclusion, and a strong culture of connection.
Role Overview
Lead the design of Twilio’s post-sales customer experience for both external customers and internal users. Advocate passionately for users and customers, using a human-centered design approach. Collaborate with multidisciplinary teams to design efficient, lovable products and workflows.
Key Responsibilities
- User Advocacy: Understand customer needs and design solutions that unlock potential.
- Ownership: Drive product vision, deliver high-quality design outcomes, and mentor peers.
- Prioritization: Work closely with stakeholders and engineers to address the most critical problems efficiently.
- Collaboration & Feedback: Foster an open, inclusive design culture; participate in critiques and provide constructive feedback.
Required Qualifications
- Proven user-centered design process including research, prototyping, testing, and collaboration.
- Strong portfolio showcasing beautiful, usable designs with technical product thinking.
- Experience with quantitative and qualitative research methods.
- Empathy for users and a focus on seamless experiences.
- Detail-oriented design delivery aligned with development.
- Strong collaboration skills with cross-functional teams.
Desired Qualifications
- 8+ years of relevant design experience and/or related degree (HCI or Design preferred).
- Experience with design systems and UI tools such as Figma.
- Strong communication skills, able to challenge and align stakeholders.
Compensation
- Salary Range (British Columbia): CAD 142,800 – CAD 178,500
- Benefits include generous time off, healthcare, retirement savings, wellness leave, and more.
Travel
- Approximately 5-10% travel to foster in-person connections.
Equal Opportunity
Twilio is committed to diversity, equity, and inclusion and considers qualified applicants regardless of legally protected characteristics.
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