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The first product experience matters more than most people think.
Signing up, verifying an account, completing onboarding, understanding what's required next...
These moments determine whether someone becomes an active customer or abandons the product altogether.
Twilio is looking for a Staff Product Designer to improve those critical experiences by designing onboarding and compliance journeys that feel simple, transparent, and trustworthy, even when the underlying requirements are anything but simple.
What you'll be doing
You'll work across the complete product lifecycle, partnering closely with Product Managers, Engineers, Researchers, and fellow designers to improve how businesses get started with Twilio's platform.
Your work will include:
- Designing end-to-end onboarding and account verification experiences.
- Simplifying complex compliance requirements into intuitive user journeys.
- Contributing to product strategy and helping shape roadmap decisions through customer insights.
- Leading research initiatives and translating findings into practical design improvements.
- Designing scalable interfaces using—and evolving—Twilio's design system.
- Facilitating design discussions and collaborating across multiple product teams.
- Working independently while balancing customer needs with technical and business constraints.
Who they're looking for
This role is suited to experienced product designers who enjoy solving challenging platform problems rather than isolated UI tasks.
You'll likely be a strong fit if you have:
- Extensive experience designing end-to-end SaaS or enterprise products.
- Strong interaction design and systems thinking.
- Experience collaborating closely with Product and Engineering teams.
- Confidence leading design discussions and influencing product direction.
- Experience planning and conducting UX research.
- The ability to simplify complex workflows without sacrificing functionality.
Experience working on B2B software or developer-focused products is especially valuable.
Why this role stands out
Great onboarding often goes unnoticed—and that's exactly the point.
This role focuses on reducing friction during the moments that matter most, helping businesses get started faster while building trust throughout the customer journey. If you enjoy transforming complex requirements into elegant product experiences, this is the kind of challenge you'll likely appreciate.
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