UX Designer

SpryPoint builds cloud-based software for utility providers across North America and the Caribbean. Its platform helps water, electricity, and gas organizations modernize areas such as customer service, billing, payments, field operations, and other essential workflows.

Founded in 2011, SpryPoint has grown to more than 300 employees and works with over 100 utility organizations. The company is remote-first and has received investment from Norwest Venture Partners and Insight Partners.

About the Role

SpryPoint is looking for an experienced UX Designer III to help shape SpryCIS, its enterprise customer information and billing platform.

You'll take ownership of UX across several product squads, working closely with Product and Engineering to improve complex workflows used by utility professionals.

This is an opportunity to join a product area where design is becoming increasingly influential. Rather than simply receiving requirements and producing screens, you'll be expected to bring UX into the conversation early, challenge assumptions, advocate for users, and help teams determine the right solutions.

The role combines product thinking, interaction design, visual craft, research, and cross-functional leadership.

What You'll Do

• Lead UX work across multiple SpryCIS product squads.
• Partner closely with Product Owners and Engineers throughout discovery, design, and implementation.
• Turn complicated enterprise requirements and workflows into interfaces that are easier to understand and operate.
• Improve information-heavy screens through thoughtful typography, hierarchy, spacing, and interaction design.
• Create user flows, wireframes, prototypes, and detailed interface designs.
• Conduct user research with professionals working in the utilities industry.
• Plan and run usability testing to validate ideas and uncover friction.
• Use research findings, customer feedback, analytics, and usage patterns to guide design decisions.
• Advocate for user needs while balancing product priorities and technical constraints.
• Participate actively in critiques and contribute to improving the wider design practice.
• Work alongside a Staff Designer to establish stronger UX standards across SpryCIS.
• Support and mentor less experienced designers.
• Review ideas critically and speak up when an experience can be improved.

What They're Looking For

You should have 4+ years of professional UX or Product Design experience and a portfolio that clearly demonstrates both your process and final design work.

SpryPoint is particularly interested in designers who can show:

• Ownership of substantial product areas rather than individual design tasks.
• Strong interaction design and information architecture skills.
• High-quality visual design applied to functional software.
• Experience simplifying complex or task-heavy workflows.
• Confidence collaborating directly with Product and Engineering.
• Ability to influence decisions even when you don't have formal authority.
• Experience conducting or contributing to user research and usability testing.
• Ability to use quantitative and qualitative evidence to support design decisions.
• Strong communication and stakeholder-management skills.
• Experience sharing knowledge and mentoring other designers.
• Proficiency with Figma and modern prototyping tools.

Experience with enterprise SaaS, data-heavy applications, or workflow-intensive products would be particularly relevant.

Designing for Complex Enterprise Software

A major challenge in this position is making sophisticated utility software easier to use.

SpryCIS supports professionals carrying out demanding operational tasks, so the goal isn't simply to make interfaces visually attractive. You'll need to understand how information is structured, which actions deserve priority, and how users move through complex workflows throughout their working day.

Strong information architecture, interaction design, visual hierarchy, and systems thinking will therefore be important.

Research & Data

You'll work directly with users to understand how utility professionals perform their jobs and where existing workflows create unnecessary friction.

Research isn't expected to operate separately from Product Design. Insights from interviews, usability testing, customer feedback, usage patterns, and analytics should feed directly into design decisions.

The team is also interested in designers who are curious about AI and its potential impact on the design process, although AI experience isn't listed as a core requirement.

Collaboration & Leadership

You'll work in close partnership with Product and Engineering rather than following a traditional design handoff model.

SpryPoint expects this designer to establish credibility within their squads, communicate design rationale clearly, negotiate competing priorities, and help teams that may not previously have worked closely with UX understand the value of involving design earlier.

You'll also contribute to critiques and help raise the overall level of design practice across the organization.

Hiring Process

The interview process is structured across several stages:

1. Recruiter conversation
A 30-minute introduction covering your background, the position, and SpryPoint.

2. UX Manager interview
A 45-minute conversation focused on your experience, approach to UX problems, and previous projects.

3. Portfolio presentation
A one-hour session with members of the UX team. Candidates are encouraged to present relevant work, particularly enterprise SaaS projects or similarly complex product experiences.

4. Final interview
A 30-minute conversation with the VP of Product Development focused on your experience and career direction.

5. References and offer

Remote Work & Benefits

SpryPoint operates a remote-first environment across North America, with flexible working hours and physical hubs in Charlottetown and Atlanta.

The broader package includes:

• Flexible remote work.
• MacBook and an $800 home-office allowance.
• Health, dental, vision, and life insurance.
• Generous paid time off.
• Unlimited sick days.
• RRSP matching in Canada or 401(k) matching in the United States.
• $2,500 annual professional-development budget.
• Tuition assistance and additional learning initiatives.
• Company gatherings and team offsites.

Who This Role Could Suit

This could be a strong opportunity for a UX or Product Designer who enjoys solving complex enterprise problems rather than working exclusively on lightweight consumer experiences.

The strongest fit will likely be someone comfortable combining:

Research → complex workflows → information architecture → UX/UI → prototyping → data-informed iteration → cross-functional leadership

You'll have meaningful ownership of your product area while helping establish a stronger design culture within a rapidly growing software company.