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QuillBot is an AI-powered writing platform with over 56 million users worldwide. Their mission is to help people write clearly and confidently, especially non-native English speakers. The company offers tools like paraphrasing, grammar checking, and summarizing. With a team of 190+ employees, QuillBot continues to grow and innovate.
Role Overview
QuillBot is looking for a UX Operations and Research Associate to support product and design teams with lightweight, tactical research and to streamline research operations across the company.
Responsibilities
UX Research (50%)
- Conduct quick-turnaround surveys, usability tests, and concept validation
- Collaborate with designers and PMs to guide product decisions
- Translate findings into actionable insights
- Maintain templates, trackers, and research playbooks
Research Operations (50%)
- Improve research workflows and team efficiency
- Manage participant recruitment and ensure ethical compliance
- Maintain the research repository and promote knowledge sharing
- Coordinate research tool contracts and budgets
- Support internal education on research best practices
Requirements
- 3+ years in UX research, research operations, or a related role
- Experience with lightweight user research methods
- Skilled in participant recruitment and research logistics
- Strong documentation and communication abilities
- Familiarity with tools like Dovetail, SurveyMonkey, or similar
- Degree in HCI, Psychology, Design, or related field (or equivalent experience)
Nice to Have
- Experience in startup or cross-functional environments
- Strong project management skills
- Systems thinking and interest in scalable process design
Benefits
- Competitive salary, stock options, and annual bonus
- Medical, life, and accidental insurance
- Paid leaves (menstrual, parental, special, and more)
- Flexible hours and remote-friendly setup
- Tech stipends and access to premium QuillBot tools
- Learning & development reimbursements
Note: QuillBot encourages candidates from underrepresented backgrounds to apply, even if not all requirements are met.