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This job is curated by UX Remote Talent from external sources. We are not affiliated with the employer.
Netomi is looking for a UX Researcher to help shape the future of AI-powered customer experience. You'll work closely with Product, Design, Engineering, and customer-facing teams to uncover user needs, validate product decisions, and ensure enterprise AI solutions solve real-world problems.
This role offers the opportunity to influence product strategy by conducting research across every stage of the design process, from early discovery to post-launch validation.
What You'll Do
- Plan and conduct user research, including discovery interviews, usability testing, and concept validation.
- Partner with Product and Design teams to inform roadmap decisions with actionable user insights.
- Collaborate with customer-facing teams to recruit research participants and gather continuous feedback.
- Analyze customer pain points and translate findings into product improvements.
- Build scalable research processes, repositories, and self-service resources.
- Present research findings through clear reports and compelling storytelling.
- Advocate for user-centered decision making across the organization.
What We're Looking For
- 4–7 years of UX Research experience.
- Experience researching B2B, enterprise SaaS, or technically complex products.
- Strong knowledge of qualitative and quantitative research methods.
- Ability to independently plan, execute, and deliver end-to-end research projects.
- Excellent synthesis, communication, and stakeholder management skills.
- Comfortable working in fast-paced environments with evolving priorities.
- Interest in AI products and enterprise technology.
Nice to Have
- Experience with Jobs-to-be-Done (JTBD) research.
- Background working with enterprise customers.
- Experience collaborating with Product, Engineering, and Go-to-Market teams.
- Familiarity with AI-powered products or customer experience platforms.
Why Join Netomi?
- Work on cutting-edge AI products used by global enterprise brands.
- Influence product strategy through impactful user research.
- Collaborate directly with customers and cross-functional teams.
- Help shape the future of enterprise AI and customer experience.
- Join a fast-growing company backed by leading technology investors.
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